What you can do in ChauffeurDesk
Take a booking, see the day in pickup order with call time first, and keep each Navigator ready. Owners, managers, chauffeurs, and customers each see the part they need.
One board for the whole day
Every run shows call time, pickup, customer, chauffeur, vehicle, status, and flags in one row. A number you see opens the list behind it, so nothing is a dead end.
- Runs in pickup order, with call time shown first
- Unassigned runs, vehicles not ready, and overdue service flagged on the row
- Chauffeurs see only their own runs and their own vehicle on a phone
See the quote before you confirm
Enter the trip and read the rate, gratuity, and all in total on the same screen. Changing a rate in settings applies to new quotes only.
Instant quote
Choose service, pickup, drop off, date, time, and flight or hours. The quote updates from the company rates.
Gratuity shown beside the quote
Rate, gratuity, and all in total stay as separate lines, in whole dollars rounded up.
Save as Quote or Confirm
A public request starts as a Quote. Staff confirm it before it is scheduled.
Call time first, conflicts flagged
Call time is pickup time minus the lead hours setting. The schedule shows each chauffeur day as a call window plus runs.
Day board
Review runs in pickup order with call time, pickup, customer, chauffeur, vehicle, status, and flags. Reassign a chauffeur or vehicle from the row.
Auto assign
Open runs are filled in pickup order. The chosen chauffeur and vehicle are shown for review before they are applied. A vehicle that is out of service, failed its check, or is overdue is never assigned.
Days off and conflicts
A chauffeur marked off for a day cannot be assigned that day. Two runs conflict when their windows come closer than the minimum gap setting.
Chauffeur phone day
Each chauffeur sees only their own runs, confirms at call time, and advances status with one tap per step.
Ready only when every item passes
The daily check and the maintenance record sit with the vehicle, so dispatch can see readiness before it assigns a run.
Daily clean and inspect
Cleaning items first, then safety items, with odometer, fuel, issues, and photos. Any failed safety item takes the vehicle out of service until cleared.
Maintenance tracking
Fourteen livery items by miles or months, whichever comes first, with due soon and overdue flags and a history of shop and cost.
Records, issues, and messages in one place
Keep preferences with the customer, track issues to resolved, and draft each message from the booking for a person to approve.
Customer record
Preferences for water, temperature, music, and child seat, VIP flag, ride history, and spend. Preferences carry onto new bookings.
Issue queue
Complaint, lost item, billing, late pickup, and compliment linked to a booking, with a resolution note before it can be marked resolved.
Message drafts
Confirmation, chauffeur details, on location, and thank you drafts. No draft is sent without a person approving it.
From quote to receipt
Request a quote
Enter service, pickup, drop off, date, time, flight or hours, and preferences. Read the quote with gratuity and total.
Staff confirm
The request lands as a Quote. A manager confirms it, assigns a chauffeur and vehicle, and checks flags.
Chauffeur confirms at call time
The chauffeur confirms the run, finishes the daily check, and the customer receives name, vehicle, and phone.
Ride and receipt
Status advances in order to Complete. The thank you draft attaches the receipt for approval before sending.
See it with your own day
Request a demo and walk through bookings, scheduling, and vehicle checks.