Guides
One short guide for each task. Each guide names the screen, gives numbered steps in plain words, and ends with how to check the result. No account is needed to read a guide or to request a quote as a customer.
Booking guides
Request a quote, book an MCI arrival, and read a quote before you confirm.
Request a quote and book a ride
Choose the service, enter pickup and drop off, date and time, and contact details. Read the quote with gratuity and all in total, then send the request.
Book an MCI arrival
Add airline and flight number, choose a baggage claim meet with a name sign, and see how a late flight moves the pickup time.
Read a quote
Check the service, date and time, pickup, drop off, flight if any, rate, gratuity, and all in total. The quote is in whole dollars and comes from the rates the company has set.
Schedule guides
Assign runs, fix flagged runs, and confirm at call time.
Assign runs and fix flagged runs
Mark days off first, run auto assign in pickup order, review each chosen chauffeur and vehicle, and clear flags for no chauffeur, off day, double booked, and vehicle not ready.
Confirm at call time
Call time is a set number of hours before pickup. At call time the chauffeur confirms the run and the customer receives chauffeur name, vehicle, and phone.
See the day on the schedule
Each chauffeur day is shown as call window plus runs in pickup order, with call time first. Flags name the reason and the fix.
Vehicle guides
Daily check, log service, and clear a vehicle out of service.
Complete the daily clean and inspect
Work through cleaning items, then safety items, record odometer and fuel, add photos, and see whether the vehicle is ready for the day.
Log a service visit
Record the shop, date, odometer, items done, and cost, then check the next due date by miles or months for that vehicle.
Clear a vehicle out of service
A failed safety item takes the vehicle out of service until a manager clears it after repair. No passenger runs are assigned until it is cleared.
Customer guides
Approve a message, keep a customer record, and open an issue.
Approve a customer message
Open the draft from a booking, read it against the trip facts, edit it if needed, then approve it or send it back for a new draft. No draft is sent without approval by a person.
Keep a customer record
Preferences for water, temperature, music, and child seat, a VIP flag, ride history, and spend stay on the customer record for staff use. They do not appear on public pages.
Open an issue
Complaint, lost item, billing question, late pickup, and compliment issues link to a booking. A resolution note is required before an issue is marked resolved.
Not sure where to start
Request a demo and a person will walk through bookings, scheduling, and daily checks with you. Staff can also sign in to the app.